1. Parties to the Agreement
The Agreement (hereinafter referred to as the “Agreement”) is concluded between the internet service for the exchange of digital assets: https://crystal-trade.org/ (hereinafter referred to as the “Service Provider”), on the one hand, and the Customer, being the person who has used the services of the Service Provider, on the other hand.
2. List of Terms
2.1. Exchange of Digital Assets – an automated product of internet services provided by the Service Provider based on the specified rules.
2.2. Customer – an individual who agrees to the terms and conditions of the Service Provider and this agreement, to which they adhere.
2.3. Digital Asset – a virtual unit of a particular payment systеm that corresponds to electronic systеm transactions and represents the rights associated with the agreement between the electronic payment systеm and its Customer.
2.4. Digital Asset – a type of digital asset on this service that requires processing on the blockchain platform.
2.5. Application – information submitted by the Customer in electronic form to utilize the services of the Service Provider and indicating their acceptance of the terms of service proposed by the Service Provider in the said application.
3. Agreement Terms
These rules are considered organized based on the conditions of a public offer formed during the submission of the application by the Customer and constitute one of the main components of this agreement. A public offer refers to the information displayed by the Service Provider regarding the conditions for submitting an application. The main components of the public offer are the actions taken upon the submission of the application by the Customer, indicating their precise intention to enter into a transaction on the terms proposed by the Service Provider prior to the completion of the said application. The time, date, and parameters of the application are automatically generated by the Service Provider upon completion of the application. The offer must be accepted by the Customer within 24 hours from the completion of the application. The service agreement comes into effect upon the receipt of the digital assets, in the full amount specified in the application, from the Customer to the details provided by the Service Provider. Transactions involving digital assets are recorded in accordance with the rules, regulations, and format of electronic settlement systems. The agreement is valid from the moment of application submission until termination at the initiative of either party. Any completed transaction involving the exchange of digital assets, as well as any other transaction offered by the Service Provider to the Customer, is considered irrevocable, meaning it cannot be canceled by the Customer after its completion – upon the Customer receiving the entitlement they are due based on previously accepted transaction conditions.
4. Subject of the Agreement
Through the use of technical methods, the Service Provider undertakes to perform the exchange of digital assets for a commission fee from the Customer, upon the submission of an application by the Customer, by selling the digital assets to individuals wishing to purchase them at an amount not lower than specified in the Customer’s application. The Service Provider agrees to transfer the funds to the Customer’s specified details. In the event of profit arising during the exchange, it remains on the Service Provider’s account as additional benefit and a commission fee.
5. Exchange Rules.
5.1. General Exchange Rules.
5.1.1. Within 24 hours from the completion of the exchange of digital assets, the Service Provider provides a guarantee for the services rendered, unless otherwise specified.
5.1.2. If the amount received by the Service Provider differs from the amount specified in the application, the Service Provider recalculates the transaction based on the actual receipt of digital assets. If this amount exceeds the amount specified in the application by more than 10%, the Service Provider unilaterally terminates the agreement, and all funds are returned to the Customer’s details, with the deduction of the commission fees incurred during the transfer plus 5% of the exchange amount.
5.1.3. In the event that the digital assets are not sent to the Customer’s specified details due to the fault of the Service Provider within 24 hours, the Customer has the full right to demand the termination of the agreement and cancel their application, thereby returning the digital assets to their account in full. The request for the termination of the agreement and the return of digital assets is executed by the Service Provider if the funds have not been transferred to the Customer’s specified details.
5.1.4. In case of agreement cancellation, the return of digital assets is made within 24 hours from the receipt of the request for termination. If delays occur in the return process that are not the fault of the Service Provider, they are not responsible for them.
To request a refund, the Customer submits an application for a refund in an email sent to [email protected]. The email must be sent from the email address specified in the application, which the Customer wishes to receive the refund to. The email must inсlude the application number and the details for receiving the refund. The refund is processed with the deduction of the payment systеm commission for the transfer (for some digital assets, the commission fee depends on the network requirements for confirming the transaction in the first block at the time of the refund), as well as the manual transfer processing fee of 5% of the exchange amount.
5.1.5. Exchange requests that have been actually paid for an amount less than the minimum exchange amount are not eligible for execution or refund.
5.1.6. If the digital assets are not received from the Customer to the Service Provider’s account within the specified period from the Customer’s application submission, the Service Provider unilaterally terminates the agreement as the agreement does not come into effect. The Customer may not be notified of this. If the digital assets are received by the Service Provider’s details after the specified period, the Service Provider reserves the right to either refund the payment deducted back to the Customer or execute the request at the current exchange rate, provided that the Customer contacts customer support.
5.1.7. If there is a delay in transferring funds to the details specified by the Customer due to the fault of the payment systеm, the Service Provider is not responsible for any damages resulting from the delayed receipt of funds. In this case, the Customer agrees that any claims will be made to the payment systеm, and the Service Provider provides assistance within the framework of the law to the best of their abilities.
5.1.8. In the event of detecting forgery of communication streams or interference intended to disrupt the operation of the Service Provider, particularly its software code, the request is suspended, and the transferred funds are recalculated in accordance with the applicable agreement. If the Customer disagrees with the recalculation, they have the full right to terminate the agreement, and the digital assets will be sent to the Customer’s specified details, with all commission expenses deducted.
5.1.9. By using the services of the Service Provider, the Customer fully agrees that the Service Provider assumes limited liability within the framework of these rules for the received digital assets and does not provide any additional warranties to the Customer, nor does it incur any additional liability towards them. Similarly, the Customer does not assume any additional liability towards the Service Provider.
5.1.10. The Customer undertakes to comply with the norms prescribed by the legislation and not to forge communication streams or create obstacles to the normal operation of the Service Provider’s software code.
5.1.11. The Service Provider is not responsible for any damages or consequences resulting from an erroneous transfer of digital assets if the Customer provided incorrect recipient details when submitting the application.
5.2. Features of Operations Involving Banks.
5.2.1. Banks, the list of which is available on the website, participate in making payments. The Customer is required to provide a telephone number linked to their bank card from the moment of creating the application until its completion. If the exchange is being conducted for the first time, a call from the security service of https:/crystal-trade.org may be made for security purposes. In certain cases, the Customer may need to undergo identity verification and/or verification of their bank card.
5.2.2. Bank transfers can be made through the internet banking systеm of the payment systеm. If the application was made through a bank operator or ATM, the funds will be returned to the Customer no later than within one day, taking into account the commissions. The return of funds is carried out only upon confirmation by the sender’s security service.
5.2.3. In the event that the Customer provides erroneous data in the recipient’s details for monetary transfers, the Service Provider assumes no responsibility for any adverse consequences or damages resulting from this error.
5.2.4. Funds received to Visa/MasterCard accounts are credited within up to 30 minutes, and in exceptional cases, up to 5 (five) banking days.
5.2.5. If the Customer adjusts the payment amount or makes a payment from someone else’s account (from third parties), the Service Provider has the right to block such payment. The refund is made at the Customer’s request in accordance with the conditions specified in clause 5.1.4 of this Agreement.
5.3. Features of Exchanging Digital Assets Requiring Blockchain Platform Processing.
The Customer performs a transaction on the service involving digital assets where the transaction speed depends on the processing speed of the operation on a specific blockchain platform.
5.3.1. Exchange requests where the Customer sends such digital assets are considered paid upon the receipt of the required amount to the Service Provider’s account from the Customer, and the exchange rate is fixed when the status is “Paid request.” The exchange rate is linked to the whitebit.com, gate.io, HTX, kucoin.com exchange and varies on the service every 30 seconds. The rate calculation time is from 5 minutes, depending on the volatility of the digital asset, and the exact time is specified in the created request. The difference from the whitebit.com, gate.io, HTX, kucoin.com exchange rate is the profit or loss of the service, depending on the direction of the exchange.
5.3.2. The Service Provider recommends that the Customer set the recommended network fee for faster transaction confirmation.
5.3.3. The payment amount for the request is reserved for a period of 1 hour from the time of request creation. If the payment for the request is received after 1 hour from the creation of the request, the exchange may be executed with a delay depending on the availability of the required currency reserve.
5.3.4. The Service Provider recalculates the payout amount based on the current exchange rate, depending on the selected exchange direction:
5.3.4.1. If the transaction for the request is received after the allotted payment time;
5.3.4.2. If the transaction for the request is received on time but the received amount does not correspond to the amount specified in the request;
5.3.4.3. If the payout for the request was not made due to an incorrect recipient account or restrictions on receiving funds by the recipient;
5.3.4.4. If the rate on the whitebit.com, gate.io, HTX, kucoin.com exchange has changed, the rate recalculation time is specified when creating the request and is automatically performed when the required amount is received to the Service Provider’s account from the Customer. The payout for the request is executed based on the recalculated amount. The Service Provider reserves the right to execute the request at the current exchange rate at the time of actual payout.
5.3.5. Exchange requests where the Customer receives such digital assets can take from 5 minutes to 60 minutes.
5.3.6. In case of high load or technical malfunctions in the network due to reasons beyond the control of the Service Provider, the delivery time of funds to the Customer’s account may take up to 48 hours.
5.3.7. Exchange requests involving such digital assets where the Customer sends digital assets paid for an amount less than the recommended payment systеm commission are not eligible for execution or refund.
5.3.8. If the Customer paid for an exchange involving such digital assets where the Customer sends but the funds did not arrive in the Service Provider’s account within the designated payment time (from 15 to 60 minutes, depending on the currency), the Customer should report this to the Service Provider’s customer support. When contacting customer support, the Customer must provide a screenshot of the transfer from their wallet or exchange. The screenshot should show the date of the transfer and the recipient’s address. After the Customer contacts customer support and confirms the transfer with a screenshot, the payment address will be archived. If the Customer does not contact customer support regarding this issue within 12 hours from the creation of the request, the Service Provider reserves the right not to execute the delayed payment exchange.
5.3.9. To avoid possible issues with transferring digital assets, it is recommended to check your cryptocurrency address and incoming transactions for high risk using a specialized service like GetBlock. To ensure the security of users participating in receiving digital assets and to prevent money laundering obtained through illegal means, the service adheres to the AML and KYC policies, which are an integral part of this agreement.
6. Rights and Obligations of the Parties.
6.1.1. The Customer has the right to change the recipient’s details by submitting a request to change the recipient’s details in an email sent to [email protected]. The email must be sent from the email address specified in the request for which the Customer wants to change the recipient’s details. The email should also inсlude the request number and the new details for receiving funds.
6.1.2. Service Provider undertakes to:
— Exclude any possible involvement in illegal trading and any other illegal operations using the services of the Service Provider.
— Exclude any possible involvement in financial manipulations, not use the Service for the purpose of creating and promoting pyramid schemes, as well as for engaging in other actions contrary to legislation and legal norms.
— Exclude from their practical activities using the Service any actions that may directly or indirectly harm the fight against money laundering and the legalization of funds obtained illegally.
— Provide all documents proving their identity upon the Service’s request in case of suspicion of fraud and money laundering.
— Not interfere with the work of the Service Provider and not cause any damage to its software and hardware. The Customer also agrees to provide accurate information to ensure the Service Provider’s fulfillment of all agreement conditions.
— Make payment for the request within 60 minutes.
— When using the affiliate program, not use traffic generation systems and spam methods to obtain traffic.
6.2.1. The Customer has the right to:
— Establish a discount systеm for exchange operations at their discretion.
— Disregard discounts for the exchange if the exchange service does not generate a profit for the request, i.e., the exchange percentage is negative or zero.
— Not accrue referral rewards if the exchange service generates a profit of less than 0.6%.
— Suspend an operation in case the Customer’s goal of profit-making from the exchange rate difference is detected until the circumstances are clarified by the service’s security department.
— Provide information about the transfer of digital assets to law enforcement agencies, payment systеm administrators, as well as victims of fraudulent actions proven by judicial authorities upon a corresponding request.
— Recalculate the rate fixed in the request if there is a significant delay in the Customer’s funds reaching the service due to a delay from a third-party service. This also applies when the Customer specifies a minimum transaction fee, resulting in a prolonged delay in the funds reaching the Service Provider’s account.
—Refuse to enter into an agreement and execute a request, cancel an ongoing operation, and return the digital assets deposited by the Customer if the Customer fails to comply with the conditions of this agreement, without limiting these actions.
7. Force Majeure Circumstances.
In the event that unforeseen circumstances arise during the processing of the Customer’s request that hinder the Service Provider from fulfilling the agreement’s conditions, the deadline for executing the request will be extended for the duration of the force majeure event. Neither the Customer nor the Service Provider will be held liable to each other for delays or non-performance of their obligations resulting from force majeure events, including natural disasters, fires, floods, terrorist acts, regime changes, civil unrest, as well as the non-functioning of Payment systems, power supply systems, communication networks, and Internet service providers. The Service Provider may request the Customer to provide a relevant document confirming the occurrence of unforeseen circumstances.
In case of an error in the exchange payout, the Customer will receive a notification in the request status and/or via email.
8. Jurisdiction and Taxation.
The services provided by the service https://crystal-trade.org may not be permitted in some jurisdictions. By accepting the terms of service, the Customer confirms that they are not a resident of such jurisdiction. This agreement does not override the existing laws of the countries of registration and location of the Service and the Customer, as well as the contractual relationship between the Customer and the Payment systеm(s). If, according to the terms of existing legislation or other agreements, the Customer is prohibited from using the services of the Service, then the use of these services by the Customer is prohibited by this agreement and will be deemed illegal. In this case, the Customer shall bear responsibility in accordance with the applicable legislation.
The Service is not a tax agent for the Customer and will not notify the Customer regarding their tax expenses. The Customer agrees to independently pay all taxes required according to the tax legislation of their place of residence.
The Customer guarantees that they are the owner of the funds used in their transactions or have legitimate grounds for disposing of the funds.
For cardholders from England, Germany, and the United States, the terms of transferring digital assets are extended indefinitely until the owner’s data is fully verified. During this entire period, the funds are not subject to any operations and remain in the Service Provider’s account.
The parties, represented by the Service Provider and the Customer, consider this agreement as an equally legally binding contract in written form.
9. Claims and Disputes.
Claims regarding this agreement are accepted by the Service Provider in the form of an email in which the Customer states the essence of the claim. This email is sent to the contact details provided by the Service Provider on the website.
10. Miscellaneous.
10.1. It is strictly prohibited to use the services of the Service Provider for conducting illegal transfers and fraudulent activities. By entering into this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, bears criminal liability in accordance with applicable law.
10.2. This agreement is publicly available on the Internet at the following page: https://crystal-trade.org/tos/. The Service Provider reserves the right to unilaterally modify this agreement without additional notice to the Customer.
