CrystalTrade’s Guide to Handling Law Enforcement Requests.
For Government and Law Enforcement Agencies Only.
1.INTRODUCTION
When necessary, CrystalTrade will respond to requests from authorized law enforcement personnel with confirmed credentials. We will consider each case and provide assistance in each individual case in accordance with the relevant Terms of Service, our Privacy Policy Rules, and any applicable laws and regulations. This Guide to Handling Law Enforcement Requests explains how authorized law enforcement personnel can contact us and communicate with us to request information about CrystalTrade clients.
2.LAW ENFORCEMENT REQUESTS
We are responsible for processing law enforcement requests from all jurisdictions in accordance with our Terms of Service, our Privacy Policy Rules, and any applicable laws and regulations. If you are an authorized law enforcement officer, please direct all CrystalTrade law enforcement requests to [email protected]. We make every effort to promptly respond to emails. If you have not received a response from us, please check your “Spam” folder in your email. When applicable, when cross-border law enforcement agencies are involved, refer to the relevant applicable documents related to mutual legal assistance agreements.
3. REQUIRED INFORMATION
- Name of the law enforcement agency;
- To consider the request, law enforcement officials must send it to us:
– from an email address with an official government domain, accompanied by documentary evidence of personal authorization as a representative of the law enforcement agency making such request (e.g., a photo of the authorized staff badge);
– specifying in the “Subject” line specific action questions; and attaching a signed court order and/or official letter from the law enforcement agency stating:
– Full name of the law enforcement agency and its legal authority to make such request together with courts of proper jurisdiction, accompanied by documentary evidence;
– Official contact information (email address and/or phone number);
– A chronological overview of the alleged incident under investigation, including material facts of the case, indicating the following factors where possible:
– all affected wallet addresses and transaction hashes (“TXID”), starting from the first transaction complained about by the alleged victim (specify token type and amount for each transaction, as well as the corresponding blockchain) (“First Transaction”), and ending with how this transaction is traced to CrystalTrade;
– for complex cases, indicate the total amount (in tokens and approximate USD value), and inсlude a breakdown for our understanding;
– your investigation findings to date, including information about the alleged perpetrator, as well as the circumstances under which the alleged victim was persuaded to make the First Transaction.
– All requests and attachments must be submitted in English.
– All relevant wallet addresses and transaction hashes must also be provided in a text document or copyable PDF format.
