1. The AML and KYC policies (anti-money laundering policy and know your customer) – hereinafter referred to as the “Policy” – regulate the activities of crystal-trade.org in relation to combating money laundering and its involvement in the fight against money laundering and the financing of terrorist activities.
2. The administration of crystal-trade.org, recognizing the public danger of crimes related to money laundering and the financing of terrorist activities, complies with the laws of the BVI and the requirements of the intergovernmental organization FATF. European AML regulation is based on a number of legislative directives, and the Service also complies with the following legislative acts aimed at combating the legalization of proceeds from criminal activities and the financing of terrorism, namely:
— 6th Anti-Money Laundering Directive (6AMLD) issued by the EU and entered into force on December 2, 2018;
— 5th Anti-Money Laundering Directive (EU) 2018/843;
— Proceeds of Crime Act 2002;
— Terrorism Acts of 2000 and 2001;
— Counter-Terrorism Act 2008;
— Treasury Sanctions Notices.
3. To reduce the risk related to AML, the following sources are used:
— Transparency International
— Know Your Country
— FATF High-Risk Jurisdiction List
— EU High-Risk Jurisdiction List
— Countries where digital assets are prohibited or trading restrictions exist
— Countries where digital assets are not prohibited
— Countries subject to United Nations Security Council sanctions
The administration of crystal-trade.org does not accept clients residing in the following countries with a higher risk criterion:
Afghanistan
Albania
Angola
Algeria
Bangladesh
Barbados
Bolivia
Botswana
Burma (Myanmar)
Burundi
Cambodia
Central African Republic
Chad
Congo
Conakry
Ivory Coast
Cuba
Democratic People’s Republic of Korea (DPRK)
Ecuador
Egypt
Equatorial Guinea
Eritrea
Ghana
Guinea-Bissau
Haiti
Guyana
Iran
Iraq
Lao People’s Democratic Republic
Lebanon
Libya
Mali
Morocco
Myanmar
Nepal
Nicaragua
North Macedonia
Pakistan
Panama
Qatar
Saudi Arabia
Somalia
South Sudan
Sudan
Syria
Tunisia
Uganda
Vanuatu
Venezuela
Yemen
Zimbabwe
Jamaica
All clients residing in the countries listed above are prohibited from using the services of crystal-trade.org and cannot be accepted as users. Any clients from these countries will be denied service, and any funds will be returned to the source.
4. The KYC policy entails mandatory user identification for those allowed to perform specific transactions on our Service. These actions aim to ensure transaction security, compliance with this policy, and protect users from fraud by third parties. Therefore, for user verification, the Administration may request the necessary data and perform certain actions:
— Take a selfie with an official identification document that verifies the user’s identity, such as a valid passport, driver’s license, or national identity card, including scanned copies of the front and back sides.
— Confirm the place of residence with an official document issued within the last 3 months, clearly indicating the client’s name and address provided during registration on the crystal-trade.org website. This can be a utility bill (for water, electricity, or landline telephone) or a bank statement. The copy should inсlude the user’s full name, full residential address, issue date (within the last 3 months), the issuing authority with an official logo or stamp.
— Provide a copy of the front and back sides of a bank card and/or a photograph of your bank card taken against the backdrop of the main page of the Service (service showcase). For confidentiality and security purposes, only the last 4 digits of the credit card should be visible. It is allowed to conceal 3 digits on the back of the card (CVV code).
The Administration of crystal-trade.org, to authenticate the documents and information provided by users, will verify the identification information through secondary sources and reserves the right to conduct investigations to obtain complete assurance of the authenticity of the submitted documentation.
The Administration of crystal-trade.org retains the right to continuously monitor user data, especially in cases where their identification information has been changed or their activities appear suspicious (unusual for a specific user). As a result, the Administration may request updated documents from users, even if they have previously passed authenticity checks.
5. The Service utilizes lawful methods to detect illegal transactions through internal algorithms and with the participation of certified partners offering similar tools and methods, thereby assessing transactions for risk using AML services.
Crystal-Trade.org does NOT collaborate with services associated with criminal activities. High-risk platforms with transactions having a High Risk exceeding 70% inсlude: Stake, OMG!OMG!, MEGA DARKNET MARKET, DoubleWay, Garantex, 1xBit, Primedice, Wasabi Wallet, Darknetone, Bitzlato, DuckDice, BTC-e, Chiper Mixer, DuelBits, Commex, FreeBitcoin, Gandhiji.io, Hydra, NVSPC, Roobet, Tornado, WEX Exchange, Yolo Group, Black Sprut, Capitalist, Bitpapa.com, NetEx24.net. Funds directed to our exchange from these services will be irreversibly blocked.
The crystal-trade.org Service DOES NOT support transactions with a risk level of 50% and above for the following risk signal percentages:
Illegal Service
Mixing Service
Fraudulent Exchange
Darknet Marketplace
Darknet Service
Ransom
Scam
Stolen Coins
Terrorism Financing
Sanctions
Illicit Actor/Organization
High-Risk Jurisdiction
Gambling
Fraud Shop
Enforcement action
Child Exploitation
Sanctioned services: Garantex, CommEx, WasabiWallet, TornadoCash, Hydra, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad.io, Capitalist, and others.
In case the above-mentioned values are detected in a transaction or if there are suspicions regarding the user’s actions that may qualify as money laundering or an attempt to launder unlawfully obtained digital assets, the service has the right to:
— Refuse to provide services to the user and/or block the account and any operations related to the user.
— Transfer all available information and documents related to the incident to the financial regulatory and/or law enforcement authorities at the place of registration of the Service and, if necessary, to the user’s registered address.
— Request additional information from the user that discloses the origin of the digital assets and/or confirmation that these assets were not acquired through criminal means.
— Request documents from the user to verify their identity, physical existence, registered address, and payment capability.
— Process the return of digital assets only to the account from which the transfer was made or transfer to other accounts after a thorough security check by the Service if the legal origin of the user’s funds has been verified.
— Deny the user the withdrawal of funds to third-party accounts without providing reasons.
— Retain the user’s funds until a full investigation of the incident is completed, which may take up to 7 business days, and in exceptional cases, up to 30 business days.
— Monitor the entire chain of transactions to detect suspicious transactions.
— Request other information directly or indirectly related to the suspicious transaction from the user.
Following the AML transaction analysis, where a decision has been made to refund or exchange currency to the User, the refund or exchange of funds will be processed with a deduction of a 10% commission from the transaction amount to cover the processing costs and organization of the refund or exchange. The refund or exchange, upon approval, will be processed by the Service within 7 (seven) calendar days from the date when the User was notified of the Service’s decision regarding their refund or exchange request. When arranging the refund or exchange of funds, after passing verification, the user must confirm the details for receiving the refund or exchange of funds.
Please note that CrystalTrade reserves the right to charge an additional commission fee of up to 15% on transactions if they exhibit a high-risk factor of 50% or more, such as: Child Exploitation, Dark Market, Darknet Marketplace, Dark Service, Enforcement Action, Fraud Shop, Fraudulent Exchange, High-Risk Jurisdiction, Illegal Service, Illicit Actor/Organization, Mixer, Mixin, Ransom, Sanction, Sanctions, Scam, Stolen Coins, Terrorism Financing.
This additional commission fee is applied to compensate for the additional analysis and risk mitigation measures required to process high-risk transactions.
6. In the event of an official request from law enforcement or judicial authorities, the service is obligated to provide the requested information. The Administration of the service has the right to provide data requested by official representatives of payment systems and the regulator (the regulator can be an exchange, a government institution, or another organization with the necessary legal basis).
