Site rules
Last updated: 30.03.2026
THIS AGREEMENT GOVERNS YOUR RELATIONSHIP WITH 3-102-958710 SOCIEDAD DE RESPONSABILIDAD LIMITADA, A COMPANY REGISTERED IN ACCORDANCE WITH THE LEGISLATION OF THE REPUBLIC OF COSTA RICA (HEREINAFTER REFERRED TO AS THE “COMPANY”), AND YOUR USE OF THE COMPANY’S SERVICE AVAILABLE ON THE WEBSITE CRYSTAL-TRADE.ORG AND THE TELEGRAM BOT “CRYSTALTRADEXBOT” (JOINTLY, THE “SERVICE”). YOU MAY USE THIS SERVICE ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN.
BEFORE YOU PUT A CHECKMARK AT THE “I AGREE WITH THE TERMS OF USE” BUTTON AND PRESS “NEXT,” PLEASE CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT. SUCH ACTIONS ARE A SYMBOL OF YOUR SIGNATURE AND, BY CLICKING ON THE “I AGREE WITH THE TERMS OF USE” AND “NEXT” BUTTONS, YOU CONSENT TO BE BOUND BY THIS AGREEMENT, BECOME A PARTY TO IT, AND AGREE THAT THESE TERMS OF USE ARE ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THESE TERMS OF USE, CLICK THE “CANCEL” BUTTON AND YOU WILL NOT BECOME A PARTY TO THESE TERMS OF USE.
GENERAL TERMS AND ACCEPTANCE OF THIS AGREEMENT
1. The Company makes this Service, including all information, graphics, documents, text, products and all other elements of the Service, and all products offered in this Service and services operated through the Service (“Services”), available for your use subject to the terms and conditions set forth in this document and any additional documents available in the Service. By accessing and using this Service, using any of the Company’s Services available through this Service, or clicking a checkmark at the “I agree with the Terms of Use” button and pressing the “Next” button, you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein, as well as any additional terms and conditions set forth on this Service, and all such terms shall be deemed accepted by you. If you do not agree to all these Terms of Use, you should not use this Service and/or its Services. If you do not agree to any additional specific terms or to particular transactions concluded through this Service, then you should not use the part of the Service which contains such Content or through which such transactions may be concluded, and you should not use such Content or conclude such transactions.
2. The Company may block access to, or restrict certain features of, the Service for the User in relation to the User’s place of residence or citizenship, or due to the lack of certain KYC documents.
ENTIRE AGREEMENT
3. These Terms contain the entire agreement and supersede all prior and contemporaneous understandings between the Parties regarding the Services. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with the Company for the Services or for any other Company product or service. In the event of any conflict between these Terms and any other agreement you may have with the Company, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.
AMENDMENTS
4. These Terms of Use may be amended by the Company upon notice given by one or more of the following means: through the Service at or after you log in to your Account, by e-mail communication to the address provided by you when you set up your Account, or by written mail communication to the address on record for your Account. Failure to provide or maintain accurate or current contact information by you will not release you from responsibility to comply with these Terms of Use as amended from time to time. Please check the Terms of Use published on this Service regularly to ensure that you are aware of all terms governing your use of this Service. In addition, specific terms and conditions may apply to specific content, products, materials, Services or information contained on or available through this Service (the “Content”) or transactions concluded through this Service. Such specific terms may be in addition to these Terms of Use or, where inconsistent with these Terms of Use, only to the extent the content or intent of such specific terms is inconsistent with these Terms of Use, such specific terms will supersede these Terms of Use.
DEFINITIONS
5. The following definitions and rules of interpretation apply in this Agreement:
“Agreement” or “Terms of Use” — The present Agreement between You (User) and the Company.
“Company” — 3-102-958710 SOCIEDAD DE RESPONSABILIDAD LIMITADA, a company registered in accordance with the legislation of the Republic of Costa Rica, with registration number 3-102-958710, at Province 01 San José, County 15 Montes de Oca, District One of San Pedro, Los Yoses, Avenues Eight and Ten, Street Thirty-Nine, LY Center.
“Account” — A set of protected pages created as a result of the User’s registration in the Service, by using which the User can access and use the functionality of the Service.
“AML/KYC Policy” — A program on the prevention of laundering of money derived from criminal activity and financing of terrorism, which constitutes an essential part of the Agreement, the text of which is available at crystal-trade.org.
“Cryptocurrency” or “Crypto” — A digital cryptographic representation of assets, represented by Ethereum (ETH), Bitcoin (BTC) and any other type of cryptocurrency.
“Transaction” — The transfer of Funds for, and as a result of, execution of the Order.
“Crypto Wallet” — A digital wallet that can be used to buy or sell Cryptocurrency.
“Exchange Rate” — The relation between the amount of Funds and the price offered by the Company for Order execution.
“Fees” — Rewards paid to the Company by the User for the Services. The Fees are included in the Exchange Rate.
“Fiat currency” — A government-issued currency that is designated as legal tender in its country of issuance at the legislative level.
“Funds” — Jointly, Fiat currency and Cryptocurrency.
“Order” — A request submitted by a User via the Service to perform a Cryptocurrency-to-Cryptocurrency exchange and/or Cryptocurrency-to-Fiat currency exchange.
“Parties” — You (User) and the Company (We).
“Politically exposed person” or “PEP” — Foreign PEPs: individuals who are or have been entrusted with prominent public functions by a foreign country, for example Heads of State or Heads of Government, senior politicians, senior government, judicial or military officials, senior executives of state-owned corporations, or important political party officials.
Domestic PEPs: individuals who are or have been entrusted domestically with prominent public functions, for example Heads of State or Heads of Government, senior politicians, senior government, judicial or military officials, senior executives of state-owned corporations, or important political party officials.
“Privacy Policy” — Rules of collection, storage, distribution and protection of personal data that the Company gets from the Users and that are an essential part of the Agreement, the text of which is available at crystal-trade.org.
“Service” — Website crystal-trade.org and Telegram bot “CrystalTradexBot”.
“Services” — a. Providing the User with the opportunity to send an Order for a Cryptocurrency-to-Cryptocurrency exchange and/or Cryptocurrency-to-Fiat currency exchange;
b. Executing an Order by the Company.
“User” — An individual natural person capable under applicable personal law, or a business entity formed in the appropriate legal form according to applicable local legislation, that is eligible to use the Service and has accepted the terms and conditions of the present Agreement with the Company. The Company reserves its right to set forth at any time and at its own discretion special eligibility conditions or other requirements for certain Users.
6. In this Agreement, unless the opposite is clear from the context, the following rules of interpretation apply:
a) Unless the context otherwise requires, words in the singular shall inсlude the plural and in the plural shall inсlude the singular;
b) Unless the context otherwise requires, a reference to one gender shall inсlude a reference to the other genders;
c) References to clauses and schedules are to the clauses and schedules of this Agreement and references to paragraphs are to paragraphs of the relevant schedule;
d) A reference to any Party shall inсlude that Party’s personal representatives, successors and permitted assigns;
e) All references to a person inсlude firms, companies, government entities, trusts and partnerships, or other unincorporated bodies (whether or not having separate legal personality);
f) The term “including” does not exclude anything not listed;
g) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
h) A reference to a statute or statutory provision shall inсlude all subordinate legislation made from time to time under that statute or statutory provision;
i) A reference to writing or written form includes fax and e-mail;
j) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done;
k) Any words following this Agreement, including, inсlude, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding or following that expression;
l) Headings of sections are for convenience only and shall not be used to limit or construe such sections. All sections in this Agreement shall survive any termination or expiration of this Agreement. The remaining terms and definitions that can be found in the text of the Agreement should be interpreted by the Parties according to the legislation of Costa Rica and the general rules of interpretation of such terms accepted on the Internet.
RISK NOTIFICATIONS
7. The trading of goods and products, real or virtual, as well as virtual currencies, involves significant risk. Prices can and do fluctuate on any given day. Such price fluctuations may increase or decrease the value of your assets at any given moment. Any currency, crypto or not, may be subject to large swings in value and may even become worthless. There is an inherent risk that losses will occur as a result of buying, selling, or trading anything on a market.
8. Cryptocurrency trading also has special risks not generally shared with official currencies, goods, or commodities in a market. Unlike most currencies that are backed by governments, other legal entities, or commodities such as gold or silver, Cryptocurrencies are a unique type of asset backed by technology and trust. There is no central bank that can issue more currency or take corrective measures to protect the value of Cryptocurrencies in a crisis.
Instead, Cryptocurrencies are an as-yet autonomous and largely unregulated global platform of currency firms and individuals. Traders put their trust in a digital, decentralized, and partially anonymous platform that relies on peer-to-peer networking and cryptography to maintain its integrity.
9. The trading of Cryptocurrencies is often susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse demand relative to supply. For example, confidence in Cryptocurrencies might collapse because of unexpected changes imposed by software developers or others, a government crackdown, the creation of superior competing alternative currencies, or a deflationary or inflationary spiral. Confidence might also collapse because of technical problems: if the anonymity of the Service is compromised, if money is lost or stolen, or if hackers or governments are able to prevent transactions from settling.
10. Cryptocurrencies, unlike bank accounts or accounts at some other financial institutions, are entirely uninsured.
11. The User acknowledges that there are risks associated with using the Service and making Transactions, including, but not limited to, the failure of hardware, software, and Internet connections. The User acknowledges that the Company shall not be responsible for any communication failures, disruptions, errors, distortions or delays You may experience when using the Service, or making Transactions, however caused.
12. Funds may be held by the User in their Crypto Wallet or vault, which requires a private key, or a combination of private keys, for access. Accordingly, loss of the requisite private keys associated with the User’s Crypto Wallet or vault storing the Funds will result in loss of such Funds, access to the User’s Cryptocurrency balance, and/or any initial balances in blockchains created by third parties. Moreover, any third party that gains access to such private keys, including by gaining access to login credentials of a hosted wallet or vault service the User uses, may be able to misappropriate the Funds of the User.
13. Blockchain technologies have been the subject of scrutiny by various regulatory bodies around the world. The functioning of the Ethereum network and associated blockchain networks and different Cryptocurrencies could be impacted by one or more regulatory inquiries or actions, including but not limited to restrictions on the use or possession of any Cryptocurrency, which could impede or limit their existence, permissibility of their use and possession, and their value.
14. The tax characterization of Cryptocurrencies is uncertain. The User shall seek their own tax advice regarding the Transactions, which may result in adverse tax consequences for the User, including, without limitation, withholding taxes, transfer taxes, value added taxes, income taxes, and similar taxes, levies, duties or other charges, and tax reporting requirements.
15. There may be additional risks that we have not foreseen or identified in our Terms of Use.
16. You should carefully assess whether your financial situation and tolerance for risk are suitable for buying, selling, or trading Cryptocurrency.
17. Our banking providers do not transfer, exchange, or provide any services in connection with Cryptocurrencies.
ELIGIBLE USERS
18. The following restrictions and conditions apply to the use of Services and creating and maintaining the Account (as such term is defined below):
a. You shall not create an Account in connection with the Service and/or Services (an “Account”), or access Services, if you are under the age of majority required to enter into this Agreement (at least 18 years of age), do not meet all other eligibility criteria and residency requirements, or are not fully able and legally capable of using the Service;
b. You shall not use the Service and/or Services if you are a PEP or any member of a PEP’s family or any close associate of a PEP, unless the Company, after being specifically notified in writing that the User is such a person, conducts further due diligence and determines that You are eligible to use the Service and/or Services;
c. You shall monitor your Account to restrict use by minors, and you shall deny access to children and teenagers under the age of 18. You accept full responsibility for any unauthorized use of the Service by minors in connection with your Account. You are solely responsible for any use of your Crypto Wallet or other payment instrument by minors;
d. You shall not create an Account if you have already created one Account in the Service;
e. You shall not have an Account or use Services if you have previously been removed by the Company from the Service;
f. You shall not use the Service if you are a citizen or resident of: Afghanistan, Algeria, Bangladesh, Bolivia, Botswana, Bosnia & Herzegovina, Burundi, Cambodia, Central African Republic, Colombia, Cote d’Ivoire, Democratic Republic of Congo, Dominican Republic, Egypt, Ethiopia, Ghana, Guinea, Indonesia, Iran, Iraq, Kuwait, Lebanon, Lesotho, Liberia, Libya, Malaysia, Mali, Morocco, Nepal, New Zealand, North Korea, Oman, Qatar, Pakistan, People’s Republic of China, Serbia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Taiwan, Trinidad & Tobago, Tunisia, Venezuela, Vietnam, United States of America, Puerto Rico, US Virgin Islands and other US dependent territories, Yemen, Zimbabwe, and countries or territories or individuals under the sanctions of the United Nations or the European uniоn (the list is available at: https://eeas.europa.eu/Websites/eeas/files/restrictive_measures-2017-08-04.pdf), or countries where Cryptocurrency is prohibited;
g. You shall not use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages (spim and spam), to any other User or third party;
h. You shall not use your Account to engage in any illegal conduct including, but not limited to, activities related to money laundering, drug trafficking, human trafficking, weapon trafficking, terrorism, securities fraud, or tax evasion. The User represents and warrants that he/she will not use the Service to assist any other party in such illegal activity; and you shall not use your Account to: distribute spam, junk communications or chain letters; reverse engineer or otherwise improperly access any of the Service’s or the platform’s underlying code or technical mechanisms; or cause damage to the Service or the Company through any means, including (but not limited to) the use of malware, viruses, illegitimate credentials, phishing, brute-force attacks, SQL exploits, or any other method of detrimentally intercepting, interrupting, or damaging any information or functionality related to the Service;
i. You shall not sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your Account to anyone without the Company’s written permission;
j. You shall not access or use an Account that has been sublicensed, rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the original Account creator without the Company’s consent;
k. Notwithstanding the foregoing, the Company may refuse to provide Service or Services to any person for any reason or no reason whatsoever.
USER ACCOUNT
19. The use of the Service may require You to create an Account (“Account”) in the Service via crystal-trade.org. You warrant and represent that all information provided when creating such an Account is current, complete, and accurate. You agree to promptly notify the Company of any changes to any information that would cause the information provided upon the Account’s creation to no longer be current, complete or accurate.
20. The Company may reject the opening of an Account. The Company shall not be obliged to provide reasons for the rejection. The Company informs a prospective User that their application for Account opening was rejected.
21. The User may initiate the closing of an Account at any time, without explaining the reasons for it.
22. The Account shall be closed within 5 (five) business days following the receipt of a respective User’s notification. In case the Company has allegations that the User’s Account is involved in suspicious transactions, the Account shall be closed within 2 (two) calendar days. The Account shall not be closed in case the Account is needed for the execution of other transactions concluded with the User or the Account’s balance is negative, until the transactions have been completed.
23. Notwithstanding the closure of an Account, the User’s obligations under this Agreement will continue and all outstanding balances on the Account will become payable at once. If an Account is closed by the Company and the User still owes any Funds to the Company, the Agreement shall continue to apply to the User until the Company has received and acknowledged receipt of all monies due and payable to the Company.
24. The Company is entitled to close an Account unilaterally in the following cases:
a) The User has failed to comply with the Terms of Use and/or fulfill their obligations before the Company;
b) The User has submitted incorrect and/or false and/or misleading information/documents to the Company;
c) The User has not accessed the Account or executed any transactions for more than 6 continuous months or for another period determined by the Company at its absolute discretion;
d) The signatory right of the User’s representative has expired;
e) The Company receives information of the User’s negative reputation or the User shows disrespect to the Company;
f) The Company suspects that the User or Funds on the User-controlled Crypto Wallets and/or bank accounts and/or accounts in other financial institutions are related to the laundering of Funds derived from criminal activities or terrorism, or that operations are made for the benefit of a PEP.
Once an Account is closed for any reason, all electronic Services linked to the Account will also be terminated automatically.
GENERAL EXCHANGE RULES
25. The User undertakes to pay in full for the Order within 60 minutes from the moment of its creation.
26. If the amount received by the Company differs from the amount specified in the Order, the Company recalculates the Transaction amount based on the actually received Cryptocurrency. If this amount exceeds the amount specified in the Order by more than 10%, the Company unilaterally refuses to execute the Order, and all Funds are returned to the User’s Crypto Wallet and/or account, minus the commission fees incurred during the transfer, plus 5% of the exchange amount.
27. If the Cryptocurrency is not sent to the User’s specified Crypto Wallet due to the fault of the Company within 24 hours, the User has the right to cancel their Order and require a return of the Cryptocurrency, minus the Company’s expenses, including commission fees incurred during the transfer. The Company fulfills the requirement to return the Cryptocurrency if the Funds have not been transferred to the details specified by the User.
28. In case of cancellation of the Order, the return of Cryptocurrency is made within 24 hours from the receipt of the request. If delays occur in the return process that are not the fault of the Company, the Company is not responsible for them.
29. To request a refund, the User submits an application for a refund in an e-mail sent to info@crystal-trade.org. The e-mail must be sent from the e-mail address specified in the application, to which the User wishes to receive the refund. The e-mail must inсlude the Order number and the details for receiving the refund. The refund is processed with the deduction of the payment systеm commission for the transfer (for some Cryptocurrency, the commission fee depends on the network requirements for confirming the transaction in the first block at the time of the refund), as well as the manual transfer processing fee of 5% of the exchange amount.
30. Orders that have been actually paid for an amount less than the minimum exchange amount are not eligible for execution or refund.
31. If the Cryptocurrency is not received from the User to the Company’s Crypto Wallet within the specified period from the Order creation, the Company does not execute the Order. The User may not be notified of this. If the Cryptocurrency is received by the Company’s details after the specified period, the Company reserves the right to either refund the payment back to the User or execute the Order at the current Exchange Rate, provided that the User contacts User support.
32. If there is a delay in transferring Funds to the details specified by the User due to the fault of the payment systеm, the Company is not responsible for any damages resulting from the delayed receipt of Funds. In this case, the User agrees that any claims will be made to the payment systеm, and the Company provides assistance within the framework of the law to the best of its abilities.
33. In the event of detecting forgery of communication streams or interference intended to disrupt the operation of the Company, particularly its software code, the Order is suspended, and the transferred Funds are recalculated in accordance with the applicable agreement. If the User disagrees with the recalculation, they have the right to cancel the Order, and the Funds will be sent to the User’s specified details, with all commission expenses deducted.
34. The User undertakes to comply with the norms prescribed by law and not to forge communication streams or create obstacles to the normal operation of the Company’s software code.
35. The Company is not responsible for any damages or consequences resulting from an erroneous transfer of Cryptocurrency if the User provided incorrect recipient details when creating the Order.
36. The Company may:
– establish a discount systеm for the Services at its discretion, disregard discounts and not accrue referral rewards if the exchange service does not generate a profit for the request, i.e., the exchange percentage is negative or zero;
– suspend an operation in case the User’s goal of profiting from the exchange rate difference is detected until the circumstances are clarified by the Service’s security department;
– provide information about the transfer of Cryptocurrency to law enforcement agencies, payment systеm administrators, as well as victims of fraudulent actions proven by judicial authorities upon a corresponding request;
– recalculate the Exchange Rate fixed in the Order if there is a significant delay in the User’s Funds reaching the Service due to a delay from a third-party service. This also applies when the User specifies a minimum transaction fee, resulting in a prolonged delay in the Funds reaching the Company’s Crypto Wallet and/or account;
– refuse to enter into an Agreement and execute an Order, cancel an ongoing Transaction, and return the Cryptocurrency to the User if the User fails to comply with the conditions of this Agreement, without limiting these actions.
37. By creating an Order, you represent and warrant that:
(a) you are authorized to use the designated payment method;
(b) you authorize us, or our payment processor, to charge your designated payment method; and
(c) you agree with the amount of Fees that will be deducted after the Transaction is completed.
If the payment method you designate cannot be verified, is invalid or is otherwise not acceptable, your purchase order may be suspended or cancelled automatically. You agree to resolve any problems we encounter to proceed with your Order.
FEATURES OF TRANSACTIONS INVOLVING BANKS
38. Banks, the list of which is available on the website, participate in making payments. The User is required to provide a telephone number linked to their bank card from the moment of creating the application until its completion. If the exchange is being conducted for the first time, a call from the security service of crystal-trade.org may be made for security purposes. In certain cases, the User may need to undergo identity verification and/or verification of their bank card.
39. Bank transfers can be made through the internet banking systеm of the payment systеm. If the application was made through a bank operator or ATM, the Funds will be returned to the User no later than within one day, taking into account the commissions. The return of Funds is carried out only upon confirmation by the sender’s security service.
40. If the User provides erroneous data in the recipient’s details for Fiat currency, the Company assumes no responsibility for any adverse consequences or damages resulting from this error.
41. Funds received to Visa/MasterCard accounts are credited within up to 30 minutes, and in exceptional cases, up to 5 (five) banking days.
42. If the User adjusts the payment amount or makes a payment from someone else’s account (from third parties), the Company has the right to block such payment. The refund is made at the User’s request in accordance with the conditions specified in clause 28 of this Agreement.
FEATURES OF EXCHANGING CRYPTOCURRENCY REQUIRING BLOCKCHAIN PLATFORM PROCESSING
43. The User performs a Transaction in the Service involving Cryptocurrency where the transaction speed depends on the processing speed of the operation on a specific blockchain platform.
44. Orders where the User sends such Cryptocurrency are considered paid upon receipt of the required amount to the Company’s Crypto Wallet from the User, and the Exchange Rate is fixed when the status becomes “Paid request.” The Exchange Rate is linked to the gate.io, HTX, and kucoin.com exchanges and varies on the Service every 30 seconds. The Exchange Rate calculation time is from 5 minutes, depending on the volatility of the digital asset, and the exact time is specified in the created request. The difference from the gate.io, HTX, and kucoin.com exchange rate is the profit or loss of the Service, depending on the direction of the exchange.
45. The Company recommends that the User set the recommended network fee for faster Transaction confirmation.
46. The payment amount for the request is reserved for a period of 1 hour from the time of Order creation. If the payment for the request is received after 1 hour from the creation of the Order, the Order may be executed with a delay depending on the availability of the required currency reserve.
47. The Company recalculates the payout amount based on the current Exchange Rate, depending on the selected exchange direction:
47.1. If the Transaction for the Order is received after the allotted payment time;
47.2. If the Transaction for the Order is received on time but the received amount does not correspond to the amount specified in the Order;
47.3. If the payout for the Order was not made due to incorrect recipient details or restrictions on receiving Funds by the recipient;
47.4. If the Exchange Rate on the gate.io, HTX, and kucoin.com exchanges has changed, the Exchange Rate recalculation time is specified when creating the Order and is automatically performed when the required amount is received to the Company’s details from the User. The payout for the Order is executed based on the recalculated amount. The Company reserves the right to execute the Order at the current Exchange Rate at the time of actual payout.
48. Orders where the User receives such Cryptocurrency can take from 5 minutes to 60 minutes.
49. In case of high load or technical malfunctions in the network due to reasons beyond the control of the Company, the delivery time of Funds to the User’s Crypto Wallet and/or account may take up to 48 hours.
50. Orders involving such Cryptocurrency where the User sends Cryptocurrency paid for an amount less than the recommended payment systеm commission are not eligible for execution or refund.
51. If the User provides payout for an Order involving such Cryptocurrency where the User sends it, but the Cryptocurrency did not transfer to the Company’s Crypto Wallet within the designated payment time (from 15 to 60 minutes, depending on the currency), the User should report this to the Company’s User support. When contacting User support, the User must provide a screenshot of the Transaction from their Crypto Wallet or exchange. The screenshot should show the date of the Transaction and the recipient’s Crypto Wallet. After the User contacts User support and confirms the Transaction with a screenshot, the Crypto Wallet will be archived. If the User does not contact User support regarding this issue within 12 hours from the creation of the request, the Company reserves the right not to execute the delayed Order.
52. To avoid possible issues with transferring Cryptocurrency, it is recommended to check your cryptocurrency address and incoming transactions for high risk using a specialized service like GetBlock. To ensure the security of Users participating in receiving Cryptocurrency and to prevent money laundering obtained through illegal means, the Service adheres to the AML/KYC Policy, which is an integral part of this Agreement.
DISCLAIMERS AND WARRANTIES
53. The User adheres to all policies provided in the Service, including the AML/KYC Policy, Privacy Policy, Affiliate Program Rules and these Terms, and undertakes to provide any information and documents in compliance with these policies.
54. When participating in the affiliate program, the User should not use traffic generation systems and spam methods to obtain traffic.
55. The User should not interfere with the work of the Company and should not cause any damage to its software and hardware.
56. The Company is not your broker, intermediary, agent, or advisor and has no fiduciary relationship or obligation to you in connection with any transactions or other decisions or activities effected by you using the Service or Services. No communication or information provided to you by the Company is intended as, or shall be considered or construed as, investment advice, financial advice, trading advice, or any other sort of advice. You are solely responsible for determining whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial circumstances and risk tolerance. You should consult your legal or tax professional regarding your specific situation. The Company does not recommend that any Cryptocurrency should be bought, earned, sold, or held by you. Before making the decision to buy, sell or hold any Virtual Currency, you should conduct your own due diligence and consult your financial advisors before making any investment decision. The Company will not be held responsible for the decisions you make to buy or sell Cryptocurrency.
57. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN WRITING BY US, OUR WEBSITE AND/OR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO OUR WEBSITE AND/OR SERVICES, INCLUDING THE INFORMATION, CONTENT AND MATERIALS CONTAINED THEREIN.
58. YOU ACKNOWLEDGE THAT INFORMATION YOU STORE OR TRANSFER THROUGH THE WEBSITE MAY BECOME IRRETRIEVABLY LOST OR CORRUPTED OR TEMPORARILY UNAVAILABLE DUE TO A VARIETY OF CAUSES, INCLUDING SOFTWARE FAILURES, PROTOCOL CHANGES BY THIRD-PARTY PROVIDERS, INTERNET OUTAGES, FORCE MAJEURE EVENTS OR OTHER DISASTERS INCLUDING THIRD-PARTY DDoS ATTACKS, SCHEDULED OR UNSCHEDULED MAINTENANCE, OR OTHER CAUSES EITHER WITHIN OR OUTSIDE OUR CONTROL. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP AND MAINTAINING DUPLICATE COPIES OF ANY INFORMATION YOU STORE OR TRANSFER THROUGH THE WEBSITE.
59. Some jurisdictions do not allow the disclaimer of implied terms in contracts with consumers, so some or all the disclaimers in this section may not apply to certain Users.
LIMITATION OF LIABILITY
60. EXCEPT AS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL THE COMPANY, OUR DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE OUR SERVICES OR THE COMPANY MATERIALS, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY ANY USER ON ANY INFORMATION OBTAINED FROM THE COMPANY, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM A FORCE MAJEURE EVENT, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE COMPANY’S RECORDS, PROGRAMS OR SERVICES.
61. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations of this section may not apply to certain Users.
62. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY (INCLUDING OUR DIRECTORS, MEMBERS, EMPLOYEES AND AGENTS), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE WEBSITE, EXCEED THE FEES PAID BY YOU TO THE COMPANY DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.
63. The Company is not responsible for any damages caused by delay or failure to perform its obligations under the Agreement in the event that such delay or failure is due to fires, strikes, floods, power outages or failures, acts of God or the state’s enemies, lawful acts of public authorities, or any and all acts that are regarded as Force Majeure in legal practice.
LIMITED RIGHT OF USE
64. Any use of the Service in violation of these Terms of Use is strictly prohibited and can result in the immediate termination of the Service and may subject you to liability for violations of law. ANY ATTEMPT BY YOU TO DISRUPT OR INTERFERE WITH THE WEBSITE, INCLUDING UNDERMINING OR MANIPULATING THE LEGITIMATE OPERATION OF ANY COMPANY DIGITAL PRODUCT SUCH AS THE WEBSITE, IS A VIOLATION OF THE COMPANY’S POLICY AND MAY BE A VIOLATION OF APPLICABLE LAWS.
65. You agree that you will not, under any circumstances:
a) engage in any act that the Company deems in its reasonable discretion to be in conflict with the spirit or intent of the Service, including but not limited to circumventing or manipulating these Terms of Use, our Service rules, token sale rules or any other policies;
b) make improper use of the Company’s Services, including, without limitation, by submitting false personal information or using profane and abusive language in your communications with our personnel;
c) use the Service, intentionally or unintentionally, in connection with any violation of any applicable law or regulation, or do anything that promotes the violation of any applicable law or regulation or violates the rights of third parties;
d) use exploits, automation software or any unauthorized third-party software designed to modify or interfere with the Service;
e) use the Service to design or assist in the design of exploits, automation software or any other unauthorized third-party software designed to modify or interfere with the Service;
f) disrupt, overburden, or assist in the disruption or overburdening of any computer or server used to offer or support the Service (each a “Server”);
g) organize, assist or become involved in any type of attack, including without limitation the distribution of a virus, denial-of-service attacks, mining attacks upon the Service, or other attempts to disrupt the Service;
h) attempt to gain unauthorized access to the Service, Accounts registered to others, or to the computers, Servers, or networks connected to the Service by any means other than the user interface provided by the Company, including, but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Service;
i) post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive;
j) post any information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content;
k) make available through the Service any material or information that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other right of any person or entity, or impersonates any other person, including without limitation a Company employee;
l) interfere or attempt to interfere with the proper functioning of the Service or connect to or use the Service in any way not expressly permitted by these Terms of Use;
m) use, facilitate, create, or maintain any unauthorized connection to the Service, including without limitation (1) any connection to any unauthorized server that emulates, or attempts to emulate, any part of the Service; or (2) any connection using programs, tools, or software not expressly approved by the Company;
n) except where permitted by law or relevant open-source licenses, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the Service, or obtain any information from the Service using any method not expressly permitted by the Company;
o) copy, modify or distribute rights or content from the Service, or the Company’s copyrights or trademarks, or use any method to copy or distribute the content of the Service except as specifically allowed in these Terms of Use;
p) solicit or attempt to solicit personal information from other Users of the Service;
q) collect, harvest or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Service;
r) upload or transmit, or attempt to upload or transmit, without the Company’s express permission, any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies or other similar devices (sometimes referred to as “spyware,” “passive collection mechanisms” or “pcms”);
s) publicly disseminate information about the types and methods of violations of these Terms of Use and Privacy Policy, as well as publicly call for violation of these Terms of Use and Privacy Policy;
t) publicly disseminate information (correspondence in whole or in part) obtained as a result of communication with the technical support team;
u) register and use, to access the Service or Services, more than one Account. In case there are reasonable grounds to believe that you have registered or are using more than one Account, the Company has the right to restrict, suspend, terminate, modify or dеlete any and all Accounts associated with you;
v) use IP proxying or other methods to disguise the region (country) of your current location to circumvent geographical restrictions to order any Services or for any other purposes.
LINKING TO THE WEBSITE
66. Linking to the Service is permitted provided that you comply with these rules. You may link to the home page of the Service or to any other page of this Service. However, you are not allowed to use in-line linking or framing. You must not imply that the Company endorses or sponsors the linker or its Service, products or Services. You must not use the Company’s intellectual property, including but not limited to trademarks, trade name, or copyright, without permission from the Company. Furthermore, you agree to remove the link at any time upon our request.
THIRD-PARTY MATERIALS
67. To use this Service and/or Services, you may need to obtain and/or use certain third-party products (i.e. devices), services and/or materials (“Third-Party Materials”). Third-Party Materials are (i) not licensed hereunder; (ii) not under the Company’s control or license; and (iii) subject to the applicable licenses and respective terms and conditions of such third parties which you need to enter into prior or subsequent to the installation and/or use of the Third-Party Materials and prior to the effective use of this Service and/or Services. Notwithstanding any provision to the contrary herein, nothing in these Terms of Use shall be construed as granting You any rights or licenses with regard to such Third-Party Materials or as entitling You to use such Third-Party Materials.
INTELLECTUAL PROPERTY
68. You hereby expressly agree that all rights, title, and interest in and to all intellectual property rights, including, without limitation, patents, copyright, trademark, trade secrets and all other related proprietary rights in this Service are vested in the Company and/or its licensors, and the Company and/or its licensors are the sole and exclusive owners thereof. All rights in the Service not expressly granted herein are reserved. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Service, its products or Services except as expressly authorized herein. Except as otherwise provided, the Content published on this Service may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the Content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of the Company, is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.
69. The Company hereby disclaims any rights to trademarks, service marks, trade names, logos, copyright, patents, domain names or other intellectual property interests of third parties. All intellectual property interests of third parties listed above are the property of their respective owners. Third-Party Materials are the property of their respective owners. The Company disclaims any proprietary interests in intellectual property rights other than its own.
APPLICABLE LAW AND DISPUTE RESOLUTION
PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.
70. This Agreement shall be governed, construed, and enforced in accordance with the law of Costa Rica.
71. The Parties will seek to solve all disputes, differences and claims that may arise out of the execution, termination or cancellation of the Agreement by means of negotiations. The Party that has claims should send a notification to the other Party describing the arisen claims and/or differences. In case no agreement is reached during negotiations, the Party shall send a claim to the other Party. The Party receiving the claim is obliged to respond to it in writing within 10 (ten) business days from the date of receipt.
72. All claims should be sent to info@crystal-trade.org. Please provide the Company with the written information specified below:
– an electronic or physical signature of the authorized person;
– a description of the violated right and the circumstances of the violation;
– your address, telephone number, and e-mail address.
73. Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof, or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.
74. The number of arbitrators shall be one. The language to be used in the arbitral proceedings shall be English.
INDEMNIFICATION
75. You hereby agree to indemnify and hold harmless the Company, its affiliates, officers, directors, agents, and employees, from any expense, loss, claim, damage, fine, penalty or liability, including reasonable fees for attorneys and other professionals, payable under any judgment, verdict, court order or settlement, to the extent resulting from any claim, demand, action, suit, arbitration, or other proceeding initiated by any third party, including the assessment, claim or demand by a governmental agency or entity, arising out of your breach of these Terms of Use, including without limitation infringement by user materials of any third-party intellectual property and/or proprietary right, including, but not limited to, patent, trademark, copyright, trade secret, publicity and/or privacy rights.
ASSIGNMENT
76. The Company may assign, transfer or delegate these Terms of Use or the fulfillment of any of its obligations pursuant to these Terms of Use and/or Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign, transfer or delegate any rights or obligations under the Terms of Use or Privacy Policy without the Company’s prior written consent, which may be withheld in its sole discretion, and any unauthorized assignment or delegation by you is void and ineffective.
SEVERABILITY
77. If any term, provision, covenant or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the Agreement, provisions, covenants and restrictions set forth herein shall remain in full force and effect and shall in no way be affected, impaired or invalidated, and the parties hereto shall use their commercially reasonable efforts to find and employ an alternative means to achieve the same or substantially the same result as that contemplated by such term, provision, covenant or restriction. It is hereby stipulated and declared to be the intention of the Parties that they would have executed the remaining terms, provisions, covenants and restrictions of the Agreement without including any of those that may hereafter be declared invalid, illegal, void or unenforceable.
NOTICES
78. Any notice or other communication under this Agreement shall be in writing and shall be considered given and received when sent by e-mail. The User’s official e-mail for communication shall be deemed to be the e-mail specified by the User during the creation of the Account. The language of the communication shall be English.
PRIVACY POLICY AND PERSONAL INFORMATION
79. The Company has developed a Privacy Policy that governs the use and protection of the User’s private information according to applicable laws and good practices. The full text of the Privacy Policy is made available in the Service and can be accessed at: crystal-trade.org.
80. Despite all the security measures implemented by the Company, the User acknowledges that there are certain risks of the Company being attacked by electronic means to obtain private information and that the Company cannot guarantee full protection.
TERM AND TERMINATION
81. The term of these Terms of Use (“Term”) shall begin when you start using this Service and/or Services and shall continue in perpetuity unless otherwise terminated by the Company by written notice. The Company expressly reserves the right to change, suspend or discontinue all the Service or any portion thereof at any time, and may terminate your use of the Service at any time. Without prejudice to any other rights, these Terms of Use will terminate automatically if you fail to comply with any of the limitations or other requirements described herein. Upon any termination or expiration of these Terms of Use, you must immediately cease using the Service including, without limitation, any use of the Company’s trademarks, trade names, copyrights and other intellectual property.
82. WITHOUT LIMITING ANY OTHER REMEDIES, THE COMPANY MAY LIMIT, SUSPEND, TERMINATE, MODIFY, OR dеlete ACCOUNTS OR ACCESS TO THE WEBSITE OR PORTIONS THEREOF IF YOU ARE, OR THE COMPANY REASONABLY SUSPECTS THAT YOU ARE, FAILING TO COMPLY WITH ANY OF THESE TERMS OF USE OR FOR ANY ACTUAL OR SUSPECTED ILLEGAL OR IMPROPER USE OF THE WEBSITE, WITH OR WITHOUT NOTICE TO YOU. YOU CAN LOSE ACCESS TO YOUR ACCOUNT AS A RESULT OF ACCOUNT TERMINATION OR LIMITATION, AS WELL AS ANY BENEFITS ASSOCIATED WITH YOUR USE OF THE WEBSITE, AND THE COMPANY IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS.
83. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY LIMIT, SUSPEND OR TERMINATE THE WEBSITE AND USER ACCOUNTS OR PORTIONS THEREOF, PROHIBIT ACCESS TO OUR WEBSITE AND ITS CONTENT, SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT USERS FROM ACCESSING THE WEBSITE IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIES. ADDITIONALLY, WE MAY, IN APPROPRIATE CIRCUMSTANCES AND AT OUR SOLE DISCRETION, SUSPEND OR TERMINATE ACCOUNTS OF USERS WHO MAY BE REPEAT INFRINGERS OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS.
84. The Company reserves the right to stop offering and/or supporting the Service or part of the Service at any time, either permanently or temporarily, at which point your license to use the Service, or a part thereof, will be automatically terminated or suspended.
85. Termination of your Account can inсlude disabling your access to the Service or any part thereof, including any content you submitted or others submitted.
86. UPON TERMINATION OF THIS AGREEMENT, YOU WILL NO LONGER BE AUTHORIZED TO USE THE WEBSITE IN ANY WAY.